FAQ

 

KOVER Store FAQ

1. Which phone models are compatible with your cases?

Our cases are available for popular phone models (iPhone, Samsung, Huawei, etc.). Please check each product page for compatibility. If you don’t see your model, feel free to reach out to us.

2. What materials are used for your cases?

We use high-quality materials like silicone, genuine leather, and shock-resistant materials, depending on the case model. Each product has a detailed description of the materials used.

3. Do your cases protect phones well against drops?

Yes, our cases are designed for optimal protection. Certain models, like shock-resistant cases, offer extra reinforcement. Check the descriptions to choose the one that best suits your needs.

4. Can I return an item if I'm not satisfied?

Yes, you have 14 days after receiving your item to return it if it doesn’t meet your expectations. Products must be in their original condition, unused, and in their original packaging.

5. What are the delivery times?

Orders are typically shipped within 2 to 5 business days. Delivery times depend on your location, but we aim to deliver within 7 to 10 business days.

6. Do you offer customization options?

We currently offer some customizable designs. Please check the customization options available on each model’s page.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to follow your package in real time.

8. What payment methods do you accept?

We accept major credit cards, as well as payments via PayPal and other secure payment options.

9. Do you offer discounts or special promotions?

Yes, we regularly launch promotions and special offers for our customers. Sign up for our newsletter to be the first to know about exclusive deals.

10. How can I contact customer service?

You can reach us through the contact form on our "Contact" page or by email at artkover.contact@gmail.com. We will respond within 24 to 48 business hours.